RizenRx — Shipping & Delivery Policy
Last Updated: October 30, 2026
Thank you for choosing RizenRx. This Shipping & Delivery Policy explains how orders are processed, fulfilled, and shipped when you purchase products through our website.
RizenRx is a brand and online platform operated by GH Services LLC. Prescription medications are dispensed and shipped by independent pharmacy partners after the required prescription authorization and pharmacy processing have been completed.
1. Order Processing and Prescription Approval
Prescription products purchased through RizenRx require evaluation by an appropriately licensed healthcare professional and a valid prescription where required.
Our general order process is as follows:
You complete the online medical intake form and submit your order.
An available clinician through the LocumTele provider network is assigned to review your medical information.
The assigned clinician independently determines whether the requested treatment is clinically appropriate.
If a prescription is authorized, the prescription is transmitted to an authorized dispensing pharmacy.
The dispensing pharmacy reviews and processes the prescription before dispensing and shipping the medication.
RizenRx operates with a rotating clinician model. The clinician reviewing your intake may vary depending on availability and applicable licensing requirements.
Submitting an order or completing a medical intake form does not guarantee prescription approval or shipment.
If a clinician determines that the requested medication is not appropriate, or if a prescription cannot legally be fulfilled, the medication will not be dispensed.
2. Pharmacy Fulfillment
RizenRx coordinates prescription fulfillment through independent pharmacy partners.
Depending on the medication, your location, applicable state requirements, and pharmacy availability, your prescription may be fulfilled by either of the following pharmacies.
Rush Pharmacy
1977 Alafaya Trail, Suite 1121
Oviedo, FL 32765
Telephone: 407-542-0880
Fax: 866-913-8207
Website: https://rushpharmacy.com/
Epiq Scripts LLC
465 W President George Bush Highway, Suite 240
Richardson, TX 75080
Telephone: 833-654-3553
Fax: 888-522-6059
Website: https://epiqscripts.com/
The pharmacy responsible for your order will be identified through the applicable prescription documentation, order information, or pharmacy communications.
Each pharmacy operates independently and is responsible for its prescription processing, medication dispensing, packaging, shipping, and pharmacist-related services.
GH Services LLC and RizenRx are not dispensing pharmacies.
3. Shipping Destinations
RizenRx accepts medical intake requests from individuals located in all 50 United States.
However, medication fulfillment and shipping are subject to applicable federal and state laws, pharmacy authorization, prescription requirements, and product availability.
Not every medication or formulation may be available for shipment to every state.
An order may be delayed, declined, or canceled if the prescription cannot legally be fulfilled in the destination state.
4. Shipping and Delivery Estimates
Available shipping methods, applicable shipping fees, and estimated delivery information will be displayed during checkout or communicated through applicable order notifications.
Delivery estimates are provided for informational purposes and are not guaranteed delivery dates.
Actual delivery times may vary depending on:
Time required for clinician review and prescription authorization.
Pharmacy processing and dispensing procedures.
Medication availability.
Pharmacy operating schedules.
Shipping carrier schedules.
Weather conditions and other transportation disruptions.
State or regulatory requirements.
Incorrect or incomplete shipping information.
The time required for medical review and prescription processing is separate from the carrier's shipping and delivery time.
5. Subscription Orders and Recurring Deliveries
RizenRx offers subscription-based purchasing options for eligible products.
When you enroll in a subscription, future orders may be initiated according to the renewal frequency and billing terms disclosed during checkout.
Subscription orders remain subject to applicable prescription requirements.
For prescription medications:
A subscription does not guarantee that a future prescription will be approved.
A clinician may need to review your medical information before a future prescription is issued or renewed.
The dispensing pharmacy must be able to legally and appropriately fulfill the prescription.
Medication will not be dispensed or shipped without the required prescription authorization.
Future delivery dates may vary depending on clinician review, pharmacy processing, medication availability, and shipping conditions.
For additional information about recurring billing, subscription cancellation, and refunds, please review our Refunds, Cancellations & Subscriptions Policy.
6. Shipping Address Accuracy
You are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your purchase.
If you need to update your shipping address, contact RizenRx as soon as possible at:
support@rizenrx.com
Address changes may not be possible after a prescription has been processed or a shipment has been prepared or transferred to the carrier.
RizenRx and the dispensing pharmacy cannot guarantee that an address change will be accepted after fulfillment has begun.
7. Order Tracking
Where available, tracking information may be provided by the dispensing pharmacy or shipping carrier through email or other applicable order communications.
Tracking information may not become available immediately after an order is placed.
Once a shipment has been transferred to the carrier, delivery updates and tracking information are generally controlled by the carrier.
8. Delayed, Lost, or Damaged Shipments
If your shipment is delayed, appears to be lost, or arrives damaged, contact RizenRx at:
support@rizenrx.com
Please include your order number and a description of the issue.
We will coordinate with the applicable dispensing pharmacy and, where appropriate, the shipping carrier to review the matter.
If a medication arrives damaged, appears tampered with, or has another quality or packaging concern, do not use it until you have contacted the dispensing pharmacy and received appropriate guidance.
For medication-specific questions, contact the pharmacy responsible for dispensing your prescription.
9. Undeliverable Packages
If a package cannot be delivered because of an incorrect address, an unsuccessful delivery attempt, or another delivery issue, the shipping carrier or dispensing pharmacy may determine how the package is handled.
A reshipment, replacement, or refund will be evaluated based on the circumstances, pharmacy requirements, shipping information, and applicable law.
Please make sure your shipping information is accurate before submitting an order.
10. Prescription Medication Delivery and Returns
For patient safety, prescription medications that have been dispensed or shipped generally cannot be returned for resale or redistribution.
If you receive the wrong medication, a damaged shipment, or a product that does not match your prescription documentation, contact RizenRx and the dispensing pharmacy promptly.
Do not attempt to return prescription medication without first receiving instructions from the dispensing pharmacy.
Questions about medication storage, handling, use, or disposal should be directed to your pharmacist or healthcare professional.
11. Customer Support
For shipping, delivery, and order-related questions, contact:
RizenRx
Operated by GH Services LLC
5710 Tonopah Drive
San Jose, CA 95123
Email: support@rizenrx.com
Website: https://rizenrx.com
For prescription-specific questions or pharmacist counseling, contact the pharmacy identified on your prescription documentation.
Rush Pharmacy
Telephone: 407-542-0880
Fax: 866-913-8207
Epiq Scripts LLC
Telephone: 833-654-3553
Fax: 888-522-6059
12. Changes to This Policy
We reserve the right to update this Shipping & Delivery Policy to reflect changes in our services, pharmacy partners, shipping procedures, or applicable legal requirements.
Updates will be posted on this page with a revised Last Updated date.
By continuing to use RizenRx after changes become effective, you acknowledge the updated policy to the extent permitted by applicable law.