RizenRx — Refunds, Cancellations & Subscriptions Policy

Last Updated: October 30, 2026

At RizenRx, we aim to provide a clear and straightforward purchasing experience.

This policy explains our procedures for order cancellations, prescription medication refunds, subscription purchases, recurring billing, and subscription cancellations.

RizenRx is a brand and online platform operated by GH Services LLC.

By purchasing products or enrolling in a subscription through RizenRx, you agree to the applicable terms described below.

1. Prescription Orders and Medical Approval

Prescription products offered through RizenRx require evaluation by an appropriately licensed healthcare professional and a valid prescription where required.

After you submit your medical intake form, an available clinician through the LocumTele provider network may be assigned to review your information.

RizenRx uses a rotating clinician model. The assigned clinician may vary for future consultations or prescription requests.

The healthcare professional independently determines whether a requested medication is medically appropriate and whether a prescription may legally be issued.

Submitting an order does not guarantee prescription approval, medication availability, or shipment.

2. Order Cancellation

You may request cancellation of an order by contacting:

support@rizenrx.com

Please include your order number and the reason for your cancellation request.

2.1 Before Prescription Review or Pharmacy Processing

If you request cancellation before your order has entered medical review or pharmacy processing, we will make reasonable efforts to cancel the order.

Any applicable refund will be evaluated based on the charges collected, services already provided, and applicable law.

2.2 During Medical Review or Pharmacy Processing

Once an order has been submitted for clinician review, prescription processing, preparation, or fulfillment, cancellation may be limited.

We cannot guarantee that an order can be canceled after it has entered the pharmacy's processing system.

If a prescription has already been dispensed or shipped, the order generally cannot be returned for resale or redistribution.

2.3 After Shipment

Orders that have already shipped generally cannot be canceled or recalled through RizenRx.

For patient safety, prescription medications that have been dispensed or shipped generally cannot be returned for resale or redistribution.

If your shipment is incorrect, damaged, lost, or otherwise affected by a fulfillment issue, please contact us so the matter can be reviewed.

3. Prescription Medication Refunds

Prescription medication orders are subject to additional pharmacy and patient-safety requirements.

Once prescription medication has been dispensed or shipped, it generally cannot be returned for resale or redistribution.

However, this does not mean that every prescription-related charge is automatically non-refundable.

Refund requests may be reviewed in circumstances including:

A duplicate or incorrect charge.

An order canceled before fulfillment.

A prescription that cannot be authorized or legally fulfilled.

A medication that was not dispensed.

An incorrect product or fulfillment error.

A lost or damaged shipment.

A pharmacy or processing issue.

Another billing or order-related issue requiring review.

If a clinician determines that a prescription cannot be authorized, the medication will not be dispensed. Any medication payment collected for an undispensed order will be reviewed for refund or reversal, subject to any separately disclosed charges for services already provided and applicable law.

Refund eligibility may depend on the stage of the order, the payment collected, pharmacy processing status, and the circumstances of the request.

4. Consultation and Service Fees

Certain orders or services may include a separately disclosed consultation or service fee.

Where applicable, these charges will be presented during checkout before payment is submitted.

A consultation or service fee may be non-refundable after the applicable service has been performed, to the extent disclosed before purchase and permitted by law.

If a consultation has not occurred or the applicable service has not been provided, refund eligibility will be reviewed according to the circumstances and applicable law.

5. Non-Prescription Products

If RizenRx offers non-prescription products or dietary supplements, refund and return requests will be evaluated according to the applicable product terms, order status, product condition, and applicable law.

Please contact support@rizenrx.com for assistance with a non-prescription product order.

6. Subscription-Based Purchasing

RizenRx offers eligible products through subscription-based purchasing options.

A subscription allows you to schedule recurring purchases according to the frequency and terms selected during checkout.

Depending on the product and offer, your subscription may include recurring medication orders or other eligible products.

Before enrolling, you will be shown the applicable subscription terms, including:

Product or treatment selected.

Initial purchase price, if applicable.

Recurring charge amount.

Billing frequency.

Renewal schedule.

Applicable shipping charges.

Any promotional pricing or introductory period.

Subscription cancellation procedures.

The specific subscription terms presented during checkout will govern your individual subscription.

7. Automatic Renewal and Recurring Billing

Unless canceled, your subscription will automatically renew according to the renewal frequency selected during enrollment.

By affirmatively enrolling in a subscription and providing your payment information, you authorize the applicable recurring charges disclosed during checkout.

Your payment method may be charged on each scheduled renewal date for the applicable recurring amount.

The recurring billing amount and frequency will be disclosed before you complete enrollment.

If a promotional or introductory offer applies, the regular recurring price and the date the promotional price ends will be disclosed before purchase.

We will provide notice of material changes to recurring charges or subscription terms when required by applicable law.

8. Prescription Subscriptions and Clinician Review

Subscription enrollment does not guarantee the automatic approval of future prescriptions.

Each prescription request remains subject to applicable medical evaluation, prescribing requirements, state laws, and pharmacy authorization.

For subscription-based prescription orders:

A clinician may need to review your medical information before a future prescription is authorized.

Your assigned clinician may differ from the clinician who reviewed a previous order.

A clinician may decline to authorize a future prescription.

A pharmacy may decline to fulfill a prescription when required by law, professional judgment, or pharmacy requirements.

Medication will not be dispensed or shipped without the required prescription authorization.

If a future prescription cannot be authorized or fulfilled, the affected medication will not be shipped. Any medication charge collected for an undispensed order will be reviewed for refund or reversal, subject to applicable law and any separately disclosed service charges.

A subscription does not replace the need for appropriate medical evaluation or a valid prescription.

9. How to Cancel Your Subscription

You may cancel your subscription at any time through the subscription-management option available in your RizenRx account or by contacting:

support@rizenrx.com

To avoid the next scheduled recurring charge, submit your cancellation request before the next scheduled renewal or billing date.

Where your subscription is enrolled online, RizenRx will make an online cancellation method available as required by applicable law.

You do not need to provide a reason to cancel.

We will not require you to speak with a representative or accept another offer as a condition of completing a cancellation request.

Once cancellation is completed, future recurring charges will stop, subject to any order or charge that has already been submitted or processed before the cancellation took effect.

You should retain any cancellation confirmation for your records.

10. Effect of Subscription Cancellation on Existing Orders

Canceling your subscription stops future recurring orders and charges after the cancellation becomes effective.

However, cancellation does not automatically cancel an order that has already:

Entered medical review.

Been approved by a clinician.

Been transmitted to a dispensing pharmacy.

Entered pharmacy processing or preparation.

Been dispensed or shipped.

Existing orders will be handled under the order cancellation and refund terms described in this policy.

11. Failed or Declined Subscription Payments

If your recurring payment cannot be processed, your subscription order may be delayed, suspended, or canceled.

We may notify you that your payment method needs to be updated.

You are responsible for maintaining accurate payment information and ensuring that your selected payment method can be charged for authorized recurring purchases.

A failed payment does not authorize RizenRx to charge a different payment method without the required authorization.

12. Changes to Subscription Plans

Available subscription products, prices, renewal schedules, and subscription terms may change.

Any material changes to recurring billing amounts or subscription terms will be communicated in advance when required by applicable law.

You may cancel your subscription before a new recurring charge or revised subscription term takes effect.

13. Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the transaction unless otherwise required or permitted by applicable law.

The time required for a refund to appear in your account may depend on your bank, payment card issuer, or payment processor.

Refunds are subject to the payment processing procedures and applicable legal requirements.

You may contact support@rizenrx.com for assistance with a refund request.

14. Billing Questions and Disputes

If you believe you have been charged incorrectly, charged after cancellation, or charged for an order that was not fulfilled, please contact:

support@rizenrx.com

Include your order number, the date of the transaction, and a description of the issue.

We will review the available order and billing information and respond in accordance with applicable law.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

15. Contact Information

For order cancellations, subscription management, billing concerns, and refund requests, contact:

RizenRx
Operated by GH Services LLC
5710 Tonopah Drive
San Jose, CA 95123

Email: support@rizenrx.com
Website: https://rizenrx.com

For prescription-specific questions, pharmacy processing, medication concerns, or pharmacist counseling, contact the dispensing pharmacy identified in your prescription documentation.

16. Changes to This Policy

We may update this Refunds, Cancellations & Subscriptions Policy to reflect changes in our services, subscription options, payment procedures, pharmacy arrangements, or applicable legal requirements.

Updates will be posted on this page with a revised Last Updated date.

Any changes to existing subscription terms will be handled in accordance with applicable law.